Sramana: If somebody develops a certain specialization that addresses your customers’ needs, would you be willing to market their offering?
Maynard Webb: I will say it a little differently. We have examples of BPOs that sit on top of our platform, [and] we also use marketing and sales to help them grow. We are open to consider anything one of your entrepreneurs puts forward, but we would first have to determine what they do and establish a value proposition for our customer base.
Sramana: If you were able to funnel current needs, we could develop entrepreneurs around those needs.
Maynard Webb: I will be glad to have the team help with that. I think the right way to help solve some of our biggest issues is to get people to work. Jobs solve a lot of problems. I am happy to try and be of help to them where I can.
Sramana: You joined the company when it had $16 million in revenue. Where are you today?
Maynard Webb: Today we tell people we are over $125 million in revenue. We are doing well and growing, but I will be stepping aside soon. When I came on board I promised my wife I was going to stay for five years, and I have hit that point now. I am not going to disappear and I will still be involved with the company.
I am going to try and do this CEO of your own destiny thing and do a few things in retirement. I will be involved in a family foundation, and I have created an angel investment network which I have a lot of fun with. I am going to live the dream I want everyone else to have.
Sramana: What are your thoughts about the American recovery? You have been with two companies that have had very innovative models, all centered on technology.
Maynard Webb: I think the economy is starting to recover, but there are probably better people than I to talk about the economy. I can tell you that every individual must realize that we live in a meritocracy. When you look at the World Series, everybody dreams about being one of those [baseball] players, but it is very rare to get on one of those teams.
In work, we do not try and think that there is really no safety zone in the world today. The best safety zone is for all of us to be as good and sure at what we do as we can be. People want to have the total freedom, and they do not have a lot of trust in the companies that are established. Families want to stay together. I am inspired by trying to leverage technology to help people have careers and lives and just remove the things that do not help us with our lives.
This segment is part 5 in the series : Become The CEO Of Your Own Destiny: LiveOps CEO And Former eBay COO Maynard Webb, Santa Clara, California
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