Changes In Outsourcing

By guest author Tony Scott

Outsourcing generally slowed in 2009, with total contract values dropping in business process outsourcing (BPO) in particular, as companies cut costs. It recovered only partially in 2010. However, the industry has continued to develop and evolve, and it is the job of this series to find out how. Over the past year, through conversations with executives at a variety of firms, I have reported on some of the most prominent trends in outsourcing: a movement away from labor arbitrage, increasingly complex partnerships, rural onshoring, decentralization, and the growing popularity of outsourcing to countries such as Brazil and Egypt, to name a few. Many of these trends are likely to become more pronounced in 2011. Sramana’s blog will continue to cover outsourcing through new sets of interviews and informative posts. Readers new to the series might want to read my post Is Outsourcing Dying Or Thriving? which outlines my purpose and goals for the interviews.

Outsourcing Interviews
Amit Shankardass And Andrew Kokes Of Sitel
Dr. Shami Khorana Of HCL America
Naresh Lakhanpal And Hiro Notaney Of Patni Computer Systems
Peter Harrison, CEO Of GlobalLogic
Jean Cholka, President And CEO Of Freeborders
Raju Reddy, Chairman And CEO Of Sierra Atlantic
Vivek Chopra, President Of India Operations, Computer Sciences Corp.
David Wert, Global Head Of Managed Services At Tata Communications
Dr. Anand Deshpande, Founder And CEO Of Persistent SystemsPersistent Systems
Alok Aggarwal, Chairman And Cofounder Of Evalueserve
Matt Driscoll, Executive Vice President, Customer Management Group For West Corporation

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