Sramana Mitra: So, coming back to entrepreneurship and investment in tech ventures, for the last 30 years that the venture capital industry has been active, as an industry, we have said services companies such as ad agencies, marketing agencies, IT services, legal services, architectural services, and wealth management services are not venture fundable companies. These are not scalable opportunities.
But human-centric AI and AI’s ability to really enhance a human being in doing some of the activities involving these services companies actually raises the question, should we start investing in these companies now?
>>>At a recent roundtable, we had Gus Tai, Investor, Board Member and Retired General Partner at Trinity Ventures discuss the implications of human-centric AI, white spaces, comparables, and more.
>>>If you haven’t already, please study our Bootstrapping Course and Investor Introductions page.
Jorn Lyseggen, Founder and Executive Chairman of Meltwater, started the company in Norway and scaled organically to $200 million. His fascinating journey was shared with me in 2015.
Sramana Mitra: Let’s start at the very beginning of your story. Where are you from? Where were you born, raised, and in what kind of circumstances?
Jorn Lyseggen: I was actually born in Korea. I came to Norway as a very small child. I was three years old. I actually grew up in a little farm in the middle of a deep, dark forest in Norway. You drive for hours into the deep, dark forest and then suddenly, there’s a small opening. Then, you come to a little village with 168 families. One of those families is mine.
According to a recent report, the global artificial intelligence (AI) chip market size was estimated at $16.86 billion in 2022 and is expected to grow at 30% CAGR to reach $227.48 billion by 2032. While the market leader in the industry remains NVIDIA, there are other players like SambaNova that are playing in both the hardware and the software segment of the rapidly growing AI industry.
>>>If you haven’t already, please study our Bootstrapping Course and Investor Introductions page.
Ernie Bray, Chairman and CEO of AutoClaims Direct (ACD), leveraged his domain knowledge in auto insurance claims processing, and built a robust, sustainable business. When we spoke in 2015, he was using a virtual workforce strategy to scale.
Sramana Mitra: Let’s start at the very beginning of your story. Where are you from? Where were you born, raised, and in what kind of circumstances?
Ernie Bray: I was born in a small town in Central California called Porterville, California. It’s a farming community. My dad was a teacher. My mom stayed at home and took care of us. I grew up in a small town environment.
Sramana Mitra: And what are you seeing on the BPO side? BPO is the lowest hanging fruit for AI to automate. This discussion that we just had applies very well to BPO, right? You can automate a very large part of what is being done in a human BPO mode. A lot of that can be AI enabled, but it can still continue to be in this do-it-for-me (DIFM) mode.
So are you seeing whole BPO workflows turning to AI companies?
>>>Sramana Mitra: That’s yet another nuance on it. That is basically developing, having AI platforms, AI technology tools, and then developing solutions for people. So that’s more of a traditional solution services companies that are now AI enabled solution services.
>>>I’m publishing this series on LinkedIn called Colors to explore a topic that I care deeply about: the Renaissance Mind. I am just as passionate about entrepreneurship, technology, and business, as I am about art and culture. In this series, I will typically publish a piece of art – one of my paintings – and I request you to spend a minute or two deeply meditating on it. I urge you to watch your feelings, thoughts, reactions to the piece, and write what comes to you, what thoughts it triggers, in the dialog area. Let us see what stimulation this interaction yields. For today – Rainwashed Blooms
Rainwashed Blooms | Sramana Mitra, 2022 | Watercolor, Ink | 8 x 8, On Paper