The current conditions are turning out to be very favorable for cloud-based contact center companies like Five9 (Nasdaq: FIVN). Organizations are investing in digital transformation to manage workforce remotely and are recognizing the critical nature of business continuity plans for their contact centers. They are accepting that cloud solutions can meet this need better than on-premises solutions. Additionally, contact center agents are no longer just support desks but are moving to the forefront of the customer experience. Traditional brick-and-mortar jobs such as retail sales are also migrating to contact center delivery models as organizations see this as an opportunity to diversify geographical presence, and to access a wider talent pool.
>>>Virtualization infrastructure provider VMWare (NYSE:VMW) recently announced its second quarter results that surpassed market expectations. It experienced strong momentum in its SaaS portfolio that offset the decline in its on-premise portfolio.
>>>Tax software provider Intuit (NASDAQ: INTU) recently announced its fourth-quarter earnings that surpassed market expectations. The company is continuing to build on its products internally and through acquisitions to drive growth.
>>>It has been another stellar quarter for Salesforce (NYSE: CRM). It announced its second quarter results this week, and what a blowout quarter it was. The company surpassed all market expectations and revised its fiscal year revenue targets upwards despite current pandemic conditions. Earlier this week, Salesforce was also added to the Dow Jones index. Post the result announcement, the stock climbed an impressive 13% in the after-hours trading session.
>>>Edge cloud platform provider Fastly (NYSE: FSLY) recently reported its second quarter results that surpassed the market’s expectations. But the company continues to struggle with its stand on political advertising. As the US gets ready for the Presidential elections, the scrutiny on Fastly’s stance is increasing.
>>>Data science and analytics platform provider Alteryx (NYSE: AYX) early this month reported its second quarter results that beat analyst estimates. However, its disappointing outlook sent its stock sliding.
>>>Not many companies would have chosen this time to go public. But go-to-market intelligence provider ZoomInfo (Nasdaq: ZI) had listed earlier this year and despite the current conditions has seen its stock perform well so far.
>>>Earlier this month, cloud services security provider Qualys (Nasdaq: QLYS) announced its second quarter results. The current pandemic conditions have resulted in an increased demand for security services and Qualys is catering to that through product development and acquisitions.
>>>Zendesk (NYSE: ZEN) recently announced its second quarter results that were ahead of the market’s forecast. The company is still not providing an outlook for the year but remains confident of crossing its targeted billion-dollar revenue milestone this year.
>>>The global pandemic is helping cloud-based companies significantly. Communications PaaS player, Twilio (NYSE: TWLO), is witnessing a strong growth in its financials. Recently, it announced its second quarter results that surpassed market expectations on all fronts.
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