Raghu has built an incredible AI startup from India with a global base of enterprise clients. Fabulous story!
Sramana Mitra: Let’s start by introducing our audience to yourself as well as the genesis of Yellow.ai.
Raghu Ravinutala: I’m the Co-Founder and CEO of Yellow.ai. Yellow.ai enables enterprises to drive automation on their customer experiences and employee experience by integrating a whole set of enterprise data and delivering phenomenal experiences that the companies can leverage for sales, marketing, HR, and IT automation.
>>>Sramana Mitra: You sold from bootstrapped directly to exit right?
Jay Perkins: Right. When you’re building a business, it’s not easy. You can live and die with the day-to-day. Something good happens and you’re on cloud nine. Then a customer gets a damaged product.
Sramana Mitra: What kind of exit price did you get for your business?
Jay Perkins: I’m not sure if I’m comfortable sharing.
>>>Sramana Mitra: How long from the point you started did it take you to get to $1 million? How long did it take you to get to $5 million?
Jay Perkins: A million would have been in our fourth year. We did $60,000 in our first year, $270,000 in our second year, and $750,000 the next year. Then $1.5 million in the fourth year. We probably could have gotten there sooner, but we were hindered by the things I mentioned. It was into our 7th or 8th year that we got to $5.5 million.
Sramana Mitra: What year was that when you reached $5 million?
>>>Sramana Mitra: At what point did you plug Kabbage into your financing process?
Jay Perkins: That was probably about four or five years in.
Sramana Mitra: So for four years, you operated as a fully-bootstrapped company?
Jay Perkins: Yes, it was tough. We’d be out of the most popular SKUs for four to five months at a time. One, we didn’t have any historical data for projecting them. Two, we were growing. What data we did have doesn’t necessarily apply to the future. It took a while for us to even out that process.
>>>Sramana Mitra: What did you do? You said you started a company on the BigCommerce platform?
Jay Perkins: I started a business called Kettlebell Kings while I was still employed at BigCommerce. Kettlebells are basically fitness equipment. Along with my co-founders, we would hold meetings for a year and a half leading up to when we formally launched. We knew we wanted to start a business.
We were like-minded, but we didn’t know what we wanted to sell. We would kick around ideas. We eventually decided on kettlebells. There just weren’t a lot of companies focused on building a product and lifestyle brand. We just went for it.
>>>There are roll-ups of e-commerce brands going on right now. This case study delves into one such that has exited into a roll-up effort.
Jay Perkins currently runs Living.Fit which produces digital workouts, fitness education courses, and fitness equipment.
Sramana Mitra: Let’s start at the very beginning. Where are you from? Where were you born, raised, and in what kind of background?
>>>Sramana Mitra: When did the Japan hospital deal happen?
David Liu: This was around 2014. It started in 2012. It was a pretty long cycle. With the funding, we opened up our Japan office. We hired five people.
Sramana Mitra: Was this a use case that you were then going to sell to other hospitals?
David Liu: Yes. We wanted to become the de-facto standard. We started doing other public hospitals. As time goes by, we integrate with a lot more IoT devices like sensors and radars. We basically work with the entire ecosystem. We form a whole ecosystem of partners that help us to make our solution even stronger.
>>>Sramana Mitra: Then what happens after 2011?
David Liu: Around 2015, we had the first investor. We had a high-net-worth individual who was interested in investing in the business.
Sramana Mitra: How did that person get involved? How did you find him?
David Liu: His son had just started a new e-commerce business and went public. He had some extra cash and wanted to invest in something related but not exactly e-commerce. He was introduced to us. We raised a million dollars.
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