Sramana Mitra: That is absolutely correct in the examples that you’re giving. There is one thing I want to point out for the audience. Remember when software was being sold by large companies to large enterprises. Back then, this whole category of software companies came in and priced very low SaaS offerings and started selling to SME.
That was a very different business, and their customers are really the no-name customers. That was the strategy that they followed successfully. So that is a valid strategy.
>>>Sramana Mitra: We have a question from the audience. Sanjeev Munjal is asking, “Does this mean that businesses with a lot of historical data can generate LLMs better for sectors like banking, insurance, etc.?”
Benjamin Narasin: Well, that’s somewhat my point—it’s a temporary advantage if a business has historical data.
>>>Sramana Mitra: Before we move on to the next example, Ben, what kinds of insights are being tracked by this AI chief of staff?
>>>Benjamin Narasin, Founder and General Partner at Tenacity Venture Capital, discusses his AI investment point of view.
>>>Venktesh Shukla, Founder and Managing Partner at Monta Vista Capital, discusses why he wants to see Human-in-the-Loop Generative AI startups. We’re hearing this a lot right now.
>>>Sramana Mitra: As an aside, I think the human-centric aspect of AI can actually turn out to be a very beneficial factor in healthcare, just because it’s a natural propensity for human beings who are in need of care to want another human being to be taking care of them; not a robot, not a digital persona. So, I think this may be at the end of the day in an industry that can be augmented by AI – the training and the ability to care will be powered by AI. However, there is also the human aspect – the compassion and the care aspect that can, if we can make it survive from an economics point of view, make the industry become a far more efficient and better quality care industry.
>>>Sramana Mitra: Now, I’m going to take this logic a little bit in uncharted territory. I think the most important impact of AI is in healthcare. We’re going to have a planet of 10 billion people to service from a healthcare perspective. So let’s just do back of the envelope Math. Let’s just assume that we need a 100 million trained doctors to be able to cater to that large population. We’ll probably need some 10 million hospitals and clinics to be able to manage that whole function.
So, is it possible that we can do that with AI?
>>>Sramana Mitra: So, coming back to entrepreneurship and investment in tech ventures, for the last 30 years that the venture capital industry has been active, as an industry, we have said services companies such as ad agencies, marketing agencies, IT services, legal services, architectural services, and wealth management services are not venture fundable companies. These are not scalable opportunities.
But human-centric AI and AI’s ability to really enhance a human being in doing some of the activities involving these services companies actually raises the question, should we start investing in these companies now?
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